Customer Service

Be Sweet to your mum this Mother’s Day offer!

Purchase a special piece of Peter Lang Jewellery online, for your mum this Mother’s day and she will receive a box of gourmet chocolates and a gift voucher, all beautifully gift wrapped!* PLUS FREE DELIVERY!
Spend $60 or more and your mum will receive a delicious box of Lindt Swiss Chocolates and a $15 gift voucher all beautifully gift wrapped.
Spend $120 or more and your mum will receive a delicious box of Jacquot Gold French Chocolates a $30 gift voucher all beautifully gift wrapped.
This offer is also available on our Peter Lang online gift vouchers.
Spoil and surprise your mum without walking out the front door.

*If you purchased for Mother's Day orders must be placed before 9/5/12 for delivery by 11/5/12 in express post zones. For deliveries out of express post zones, orders must be placed by 8/5/12.

Shopping Online

In order to make a purchase, you simply go to “Let’s go shoping” where you can view all the categories, select the category you like, and go shopping. When you select a product you would like to buy simply add it to your cart, then either continue shopping, and adding to your cart, and once you have finished your shopping, go the checkout and follow the steps for payment.
You can register to automatically receive e-newsletters and promotions operated by Peter Lang.

Purchasing Peter Lang Jewellery & Products

All accessories sold through peterlang.com.au are intended for personal use only. Peter Lang Pty Ltd reserves the right to cancel any orders which appear to be for the purpose of wholesale or resale elsewhere.

Payment Methods

Peterlang.com.au accepts AMEX, VISA, MASTERCARD, DIRECT DEBIT, PHONE FOR PAYMENT or PAYPAL. Please see our Privacy Policy for details on credit card security measures in the Terms & Conditions.

Trading Currency AUD

All prices shown are in Australian Dollars. All purchase transactions and shipping costs will be calculated and processed in Australian Dollars.

Packaging

Once you have purchased online, your order will be processed and your purchases will be individually packaged into custom made Peter Lang gift boxes, as seen below.

Shipping and Handling

Over Christmas Peterlang.com.au delivers around the globe. We use Express post or E-Post, Australia-wide and Australia Post Internationally to offer you the fastest and most efficient delivery possible.

We have a flat rate for delivery:

$10.00 AUD within Australia
$60.00 AUD International

Processing Your Order

All purchases will be shipped to the purchaser within 7 - 10 days of placing the order. If your order is placed over a weekend or national holiday period delays may be experienced.
Orders will not be dispatched on Saturdays, Sundays or national public holidays, they will be processed and dispatched the following business day.
Before we dispatch your order we personally inspect your items to ensure they are in perfect condition. Your items are then carefully packaged to ensure they arrive in the exact same condition. In the event your goods arrive in a damaged or less than perfect condition, please notify us within 2 days of receiving your delivery.

Tracking Your Order

Once your order has been dispatched, you will receive an email notification from peterlang.com.au containing details of when you may expect your delivery. During the transit period, if you have any queries regarding the whereabouts of your goods, you may contact the info@peterlang.com.au and will we track your order.

Important Delivery Information

Goods may require a signature on delivery, so please ensure you nominate a suitable address (work address) so you can receive the goods once they arrive.
We are unable to redirect goods once the order has been dispatched.
In the event of an unsuccessful delivery, one re-attempt at delivery will be made before the package is returned to Peter Lang. If you require us to dispatch the package for a second time, an additional shipping fee will apply.
Order cut-off times and delivery time-frames are provided as a guide only, and may alter if there is any delay in payment authorization being completed.
We do not take responsibility for any unforeseen circumstances which may cause your delivery to be late. These include strikes, natural disasters and any other reasons beyond our control.

Unfulfilled Orders

To minimize the risk of an advertised item being unavailable, we pride ourselves on keeping an up-to-date computerized inventory of all items stocked. If for any reason, peterlang.com.au is unable to fill your requested order, you will be notified by email as soon as possible and we will conduct a payment reversal if the transaction has been processed. We will do our best to offer you an alternate product.

Cancellation of Orders

As we endeavour to ship purchases as soon as possible after an order is received, we will only accept a cancellation by you if we receive written notice of your intention to cancel before the items have been dispatched.
Once your order has been dispatched we are unable to cancel your order. As per our Return Policy, we only offer refunds on faulty items.

Sales Taxes/Handling Charges

For all merchandise purchased through peterlang.com.au, a mandatory 10% Goods and Services Tax (GST) is payable by Australian law.
For all Australian residents or Australian shipping addresses, this 10% GST will be included in your order subtotal and processed at the time of sale processing.
For international customers this 10% tax will not be charged by peterlang.com.au, however you will be liable to pay your own country's applicable import/duty taxes on receipt of your package. It is your sole responsibility to research these duty/taxes and you are liable to pay them on receipt of your packages.

Returns and Repairs Policy

Important Information

Peter Lang Guarantee - all products are guaranteed against manufacturers faults for 12 months from date of purchase. Please ensure your good are carefully packaged and protected when returning to us for repair. We take no responsibility for damage or loss in post/transit. Your receipt as proof of purchase must be included with any return. It is your responsibility to pay for any returns postage, however Peter Lang will pay for your goods to be returned to you after repair or replacement. In the event that the item cannot be repaired or replaced, a refund will be made.
Please choose carefully as we do not normally refund if you simply change your mind or make a wrong descision.
Before your purchases are shipped to you, we personally inspect your items to ensure they are in perfect condition. Your items are then carefully packaged to ensure they arrive in the exact same condition.
In the event your goods arrive in a damaged or less than perfect condition, please notify us immediately so we can address this with our shipping company.
If goods arrive faulty or damaged, we will repair or replace the item.

Returns Procedure – 4 short steps

You must notify us of your intention to return any item within 7 days of delivery. You can do this by emailing the team at info@peterlang.com.au
We will email you a an ID returns number and the address for delivery.
Include your receipt and the ID returns number with the item in the package and ensure the item is carefully wrapped and protected for transport.
Once we receive the items, we will either repair or replace with 14 days and return by post to you.

Care instructions

You have purchased a fashion accessory which requires some amount of care to maintain its beauty and wearability.

When worn against the skin, wipe with soft cloth to remove perfume, fingerprints and acid from skin.
Clean gently, never brush as this may loosen stones and settings. Never use detergents, amononia, alcohol or jewellery cleaners as these are abrasive.
Always put jewellery on after applying perfumes, hairspray and make-up. Do not wear while swimming or in the shower.
Store pieces in the packaging supplied and never throw or store pieces in a jewellery box where it may be scratched.
All Peter Lang products are guaranteed against manufacturers faults for a period of 12 months from date of purchase.
Please see return policy for 4 easy steps.

The guarantee does not cover faults from loss, accidental damage or mistreatment, modifications to design or damage from perfume, hairspray, water or other agents.