Returns & Exchanges

 

  • Pierced earrings cannot be returned, as this is against Health Regulations,
  • No exchanges or returns are accepted on sale items, unless deemed faulty.
  • For any item to be exchanged or returned, email info@peterlang.com.au within 7 days to obtain an “RA number”.
  • Post the item back to us within 7 days of receipt, via a signature on receipt method.  If a signature is not obtained and we do not receive the product, it will be the responsibility of the sender and an exchange or refund will not be applicable. 
  • The item is to be in its original packaging box / barcodes / bubble wrap / tissue paper etc. Be sure to package well to ensure no damage on the return journey. Items which are damaged when received by Peter Lang will not be eligible for exchange, credit or refund.  
  • Include a copy of your receipt in the package and the RA number.
  • Indicate on the receipt whether you would like an exchange, credit or refund for the item. 
  • Upon receipt of the product we will refund to you the purchase price for the product/s, less the shipping costs originally incurred.
  • Refunds can only be credited back to the credit card or paypal account that was used to make the original purchase. The refund will be processed as soon as the item/s have been received however, please allow 14 days from the day the product is received by us for your account to be credited.
  • You are responsible for the cost of shipping the product and any insurances on the product.
  • If a product is faulty or damaged we will repair or replace the product.   If we are unable to repair or replace we will exchange, credit or refund.
  • Product is guaranteed for 6 months from purchase date. Proof of purchase is required.
  • The guarantee does not cover faults from loss, accidental damage or mistreatment, modifications to design or damage from perfume, hairspray, water or other agents.
  • We do not accept returns or exchanges for change of mind on stock purchased from Peter Lang Stockists.
  • Returns address -  Web Returns, Peter Lang, 12 – 14 Victoria Street, Beaconsfield, NSW, 2015.